Popular Topics Asked
A: We work very closely with top global merchants from several countries to source and curate the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of stylish and eco-friendly products, so that we can bring the best variety of sustainable kitchenware to your home.
We ship from the US, Europe and China, and constantly make efforts to optimize our shipping speed of delivery, despite the known challenges on this aspect today with COVID’s implications on the industry.
A: When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. Your order will be processed for stocking, packing and shipping and this normally takes 5-12 business days. When this is completed, you will receive a Shipping Confirmation email.
For further information regarding shipping & handeling please review our shipping policy.
A: Once your order has been shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date. Stay tuned for shipping update emails.
A: Orders from the US: Delivery date and time are approximately 7-14 days from shipping date (depending on how strict the Customs in your State is).
Orders from outside the US: Delivery date and time is approximately 2-3 weeks from shipping date (depending on how strict the Customs in your Country is). Please note that due to heavy volume and COVID restrictions, your order may be slightly delayed.
For further info please see our shipping policy.
A: We have item amount discount in place. if you wish to purchase anove 5 items of any specific product, please contact us derectly for a VIP discount.
Note: Two discount codes cannot be used at the same time.
A: We offer a 100% Satisfaction Guarantee- Which means we will refund your product cost or replace it for you, based on your preference, if you didn’t recieve your order, it got damaged or was not as described in the product page.
We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Please review our full return policy here.
